Brickbats, Bouquets & Brickbats – New from mid 2022, in the era of Covid and its aftermath we have found less to blog about, we have certainly eaten and drunk out less and at fewer places, but we have become more aware of Customer Relations showing in general a decline, particularly from larger (multiple), businesses, but smaller ones too. There seems to be some sort of “we have had these years of hardship, so now we have to cut back, charge more, open less and care less”.
This is particularly true of the Airline and Travel industries, who have cut back on services, sacked droves of staff, many of whom have returned to homes overseas, so now post Brexit are not available to return. Similar issues affect even Supermarkets, where a lack of hauliers and the war against Russian evil, mean that many products are erratic or unavailable and this is often used as an excuse to shunt up prices. We are going to name (and shame) the examples we feel are doing these sort of things, and will happily apologise if any are able to adequately explain what we perceive as poor service of shysterism.
At the same time, we really want to offer recognition to those few examples we do find where businesses are going over and above in the line of helping their customers and society in general, so we will be handing out some Bouquets as well